SHIPPING POLICY

At **Globally Broken**, we are committed to delivering your orders as quickly and efficiently as possible. Please review our shipping policy to understand how your order will be processed.

Processing Time

- All orders are processed within 2-3 business days. Orders are not processed on weekends or holidays.

- If we are experiencing a high volume of orders, processing times may be delayed. We will notify you of any significant delays by email.

#### **Shipping Rates & Delivery Estimates**

Shipping charges for your order will be calculated and displayed at checkout. Delivery times are estimated from the date of shipment, not from the order date.

- **Standard Shipping (Domestic)**: 3-7 business days

- **Expedited Shipping (Domestic)**: 1-3 business days

- **International Shipping**: Delivery times vary by destination, typically 7-21 business days.

Please note that delivery times may be affected by factors beyond our control, such as customs processing for international orders or carrier delays.

Shipping Carriers

We partner with major shipping carriers including:

- USPS

- FedEx

- DHL (for international orders)

International Shipping

We ship worldwide! International orders may be subject to additional customs duties, taxes, or import fees, which are the responsibility of the customer. Please check with your local customs office for more details.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your shipment directly through the carrier’s website.

Shipping Address

Please ensure that your shipping address is correct and complete before finalizing your order. We are not responsible for packages shipped to incorrect or incomplete addresses. If a package is returned to us due to an incorrect address, additional shipping fees may apply to resend the order.

Lost or Damaged Packages

- If your package is lost or damaged in transit, please contact us at with your order number.

- We will work with the carrier to resolve the issue. Claims for lost or damaged packages must be made within **10 business days** of the estimated delivery date.

Questions or Concerns?

If you have any questions regarding shipping or need assistance with your order, feel free to contact our support team at blackcrownholdingco@gmail.com.

RETURN AND REFUND POLICY

Return policy,

Returns very. if you purchased from THREADLESS

We never want you to feel stuck with anything you aren’t happy with! Since our items are printed to order, we don’t do traditional returns. However, we have a Happiness Guarantee which ensures that if you aren't happy with your order for any reason, all you have to do is give our Help Team a shout within 60 days of receipt by emailing us or simply reply to your order or shipping confirmation email*. We’ll get you set up with a hassle free replacement or reimbursement. We're here to help and only an email away!

*Please include pictures of your product(s) if applicable. Photos are always super helpful and appreciated.

T SPING RETURN POLICY

We want to make sure you love your order. If you’re not in love with your purchase, contact us within 30 days of receiving your order and we’ll do our best to work with you to find a solution. For quality issues, please provide clear photos of the products on a flat, well-lit surface. This quick and simple step will help us to provide a speedy resolution.

Damaged/Quality Issues

For the fastest resolution, please include a photograph demonstrating the poor quality of the print or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed. We will use this information to help you with your order, as well as eliminate errors in future printing.

OUR RETURN POLICY FOR OUR SERVICES.

Returns/exchanges

Since products are only printed once ordered, returns and exchanges are not supported.

If an order is being returned to sender/lost in transit, and an invalid address was provided, a refund of the product price only will be issued.

Damaged/defective product

A free reprint or a refund will be offered if the problem is reported to the Printify.me support email indicated in your order confirmation email within 30 days of product delivery, along with the required photo proof.

✅ Returns & Exchanges

We accept returns or exchanges on handmade/inventory items within 7 days of delivery under the following conditions:

Items must be unworn, unwashed, and in original condition
Must include original tags or packaging (if applicable)
Buyer is responsible for return shipping costs, unless the return is due to our error (wrong item or damaged product)

Once the item is received and inspected, you'll be offered a refund (minus shipping fees) or a store credit/exchange, based on your preference.

🚫 Non-Returnable Items

Custom-altered or modified pieces
Limited edition drops marked "Final Sale"
Items returned with strong odors, pet hair, or stains

⚠️ Damaged or Wrong Item?

If your order arrives damaged or incorrect, reach out within 48 hours of delivery with photos. We’ll make it right — either through a replacement or refund.

📍 In-Person Sales

Sales made in person (e.g., flea markets/pop-ups) follow the same policy. Items must be returned in person or shipped back within 7 days, with proof of purchase.